FAQ

Your Guide to Our Products and Support

Our jewelry is designed with inclusivity and self-expression in mind, celebrating all shapes, sizes, and styles. We believe that everyone deserves to feel beautiful, so our pieces are thoughtfully crafted to be versatile and empowering for all individuals.
We use high-quality stainless steel plated with 18k gold. Stainless steel is durable, resistant to tarnishing, and hypoallergenic, making it an excellent choice for sensitive skin. The 18k gold plating adds a luxurious finish while maintaining affordability.
To keep your jewelry looking its best, avoid exposing it to harsh chemicals, perfumes, or lotions. After wearing, gently wipe it with a soft, lint-free cloth to remove any oils. Store it in a cool, dry place, ideally in a jewelry box or pouch, to prevent scratches.
Yes! Stainless steel is known for being hypoallergenic, so our pieces are suitable for most people with sensitive skin. The 18k gold plating is also gentle on the skin, reducing the likelihood of irritation.
With proper care, our 18k gold-plated jewelry is designed to be long-lasting. However, over time and with frequent wear, some fading may naturally occur. Following our care instructions can help extend the life of the plating.
Absolutely. We prioritize inclusivity and aim to provide sizes that work for everyone. If you're unsure about your size or need additional assistance, please reach out to us!
Our jewelry is made for daily wear, but please keep in mind that contact with water, sweat, and chemicals may speed up the natural aging process of the gold plating. For the longest wear, we recommend removing your pieces before swimming, showering, or exercising.
We do not offer returns, but customer satisfaction is very important to us! If you’re not completely satisfied with your purchase, please contact us at hello@auralysjewelry.com, and we’ll do our best to make it right. For more information, please refer to our full return policy on our website.
Each piece is thoughtfully packaged with sustainability in mind. We use recyclable materials wherever possible, and your jewelry arrives in a beautiful box or pouch, perfect for gifting or personal storage.
Memory updated Here's a FAQ section for your body-positive jewelry brand in stainless steel plated with 18k gold: FAQ 1. What makes your jewelry body-positive? Our jewelry is designed with inclusivity and self-expression in mind, celebrating all shapes, sizes, and styles. We believe that everyone deserves to feel beautiful, so our pieces are thoughtfully crafted to be versatile and empowering for all individuals. 2. What materials do you use in your jewelry? We use high-quality stainless steel plated with 18k gold. Stainless steel is durable, resistant to tarnishing, and hypoallergenic, making it an excellent choice for sensitive skin. The 18k gold plating adds a luxurious finish while maintaining affordability. 3. How do I care for my stainless steel, gold-plated jewelry? To keep your jewelry looking its best, avoid exposing it to harsh chemicals, perfumes, or lotions. After wearing, gently wipe it with a soft, lint-free cloth to remove any oils. Store it in a cool, dry place, ideally in a jewelry box or pouch, to prevent scratches. 4. Is your jewelry hypoallergenic? Yes! Stainless steel is known for being hypoallergenic, so our pieces are suitable for most people with sensitive skin. The 18k gold plating is also gentle on the skin, reducing the likelihood of irritation. 5. Will the gold plating fade over time? With proper care, our 18k gold-plated jewelry is designed to be long-lasting. However, over time and with frequent wear, some fading may naturally occur. Following our care instructions can help extend the life of the plating. 6. Do you offer extended sizes for rings, bracelets, or other jewelry? Absolutely. We prioritize inclusivity and aim to provide sizes that work for everyone. If you're unsure about your size or need additional assistance, please reach out to us! 7. Can I wear your jewelry every day? Our jewelry is made for daily wear, but please keep in mind that contact with water, sweat, and chemicals may speed up the natural aging process of the gold plating. For the longest wear, we recommend removing your pieces before swimming, showering, or exercising. 8. What is your return and exchange policy? We want you to love your jewelry! If for any reason you're not completely satisfied, we offer a 30-day return or exchange policy on unworn items in their original packaging. For more details, please see our full return policy on our website. 9. How is your jewelry packaged? Each piece is thoughtfully packaged with sustainability in mind. We use recyclable materials wherever possible, and your jewelry arrives in a beautiful box or pouch, perfect for gifting or personal storage. 10. Do you offer international shipping? Yes, we ship worldwide! Shipping costs and delivery times may vary depending on your location. Check our shipping policy for more information on rates and estimated delivery times.
We’re here to help! For any questions or assistance, please reach out to our customer support team via our contact page or email us at hello@auralysjewelry.com. We strive to respond within 24-48 hours.